Who we are

Our website address is: https://www.hdfsfinanceservices.com. HDFS Finance Services is a global lending provider with dual headquarters in Halifax, Canada, and Bengaluru, India. We are committed to protecting the privacy and security of your personal and financial information.

What personal data we collect and why we collect it

Comments & Feedback When visitors leave comments or reviews on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Anonymized strings may be provided to third-party services to verify authenticity.

Media & Document Uploads If you upload images or PDFs (such as IDs, bank statements, or PAN cards) to our secure portal, you should avoid uploading images with embedded location data (EXIF GPS) included. Our systems automatically strip metadata for your security, but we recommend ensuring your documents are clean before submission.

Contact Forms & Loan Applications When you fill out a “Contact Us” form or a “Loan Application,” we collect personal identifiers such as your Name, Email, Phone Number, Employment Details, and Income Proof.

  • Purpose: This data is strictly used to verify your identity, assess your creditworthiness, and process your loan application.
  • Consent: By submitting these forms, you consent to HDFS Finance Services processing this data for lending purposes.

Cookies

  • Login Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This contains no personal data and is discarded when you close your browser.
  • User Preferences: When you log in, we verify your session with cookies that last for two days. If you select “Remember Me”, your login will persist for two weeks.
  • Application Progress: We use local storage cookies to save your loan application progress so you don’t lose data if your internet disconnects.

Embedded content from other websites Articles or tools (like our Loan Calculator) on this site may include embedded content (e.g., videos, charts, maps). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, or verify your location (e.g., Google Maps for address verification).

Analytics We use secure analytics tools to understand how users interact with our website (e.g., which loan pages are most popular). This data is anonymized and does not link back to your personal banking profile.

Who we share your data with

We do not sell your data to third-party marketers. We share your data only with:

  1. Credit Bureaus: To perform necessary credit checks (e.g., Equifax, TransUnion, CIBIL).
  2. Banking Partners: To facilitate the transfer of funds to your account.
  3. Legal Authorities: If required by law in Canada or India to comply with regulatory audits.

How long we retain your data

  • Pending Applications: Data from incomplete applications is retained for 90 days to allow you to return and finish.
  • Active Loans: For legal and tax purposes, we retain transaction records and loan agreements for 7 years after the loan is fully repaid.
  • General Inquiries: Contact form messages are kept for 1 year for customer service history.

What rights you have over your data

If you have an account on this site or have applied for a loan, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes (such as active loan agreements).

Where we send your data

Visitor comments may be checked through an automated spam detection service. As a global company, your data may be processed securely in our Canadian or Indian data centers, depending on your location and the specific loan product you are applying for. All cross-border transfers are protected by strict data transfer agreements.

3. Additional Information (Bottom Section)

Your contact information

For privacy-related concerns, please contact our Data Protection Officer:

  • Email: info@hdfsfinance.com
  • Phone: +91 91088 56835
  • Headquarters (Canada): 7071 Bayers Road, Suite 1007 Halifax, NS B3L 2C2, Canada
  • Corporate Office (India): 951, 12th Main Rd, HAL 2nd Stage, Appareddipalya, Indiranagar, Bengaluru, Karnataka 560008

How we protect your data

We use Bank-Grade SSL (256-bit encryption) to protect the transmission of data between your device and our servers. Our databases are firewall-protected, and access is restricted strictly to authorized loan officers.

What data breach procedures we have in place

In the unlikely event of a data breach, HDFS Finance Services has a dedicated protocol to:

  1. Identify and isolate the breach immediately.
  2. Notify affected users within 72 hours.
  3. Report the incident to relevant regulatory bodies in Canada and India.

What third parties we receive data from

To approve your loan, we may receive data from Credit Reference Agencies, Fraud Prevention Services, and Open Banking APIs (to verify income directly from your bank statement with your permission).

What automated decision making and/or profiling we do with user data

We use automated algorithms to assess eligibility and risk profiles. This helps us provide instant “Approval in Principle.” However, all final loan disbursements are reviewed by a human officer to ensure fairness and accuracy.

Industry regulatory disclosure requirements

We are compliant with the PIPEDA (Canada) and the Information Technology Act (India) regarding electronic data privacy and consumer protection.